Dear Friend in Travel,
I am hesitant to start a letter with reference to COVID-19, as I suspect you have had your fill of the insights, speculations, protocol and concerns raised daily about the pandemic. Allow me to rather use a few words to share some good news. As we navigate the world of travel into a new era, we do so responsibly to ensure a pleasant experience, with great memories to be made.
Grosvenor Tours/Explorer Safari pride ourselves on creating tailored experiences beyond the expectations of our guests. Africa, like other destinations across the world, has realized the limitation that strict cancellation policies and non-refundable deposit will have on travelers when considering a destination for future travel.
It is therefore important for me to inform you that we have given our travel terms and conditions significant attention, allowing future travelers the opportunity to secure their travel arrangements through us. You will still need to commit to certain deposits to secure your designed itinerary, but you can book with confidence knowing that should your travel plans be affected by COVID-related influences or travel restrictions in your country or that of your destination, we shall give you the choice to either postpone, or accept a full refund of your payments received by us.
As there are multiple variables to each design program, the terms will be clear to you prior your commitment. In life all is about good balance, and partnership. Our partners in travel value each arriving visitor as much as we do, but we would expect a client to divert any amends to their program by 60 days prior their arrival.
Cognizant of the economic impact of the pandemic on individuals, and being mindful of this, we are delighted to share that we are holding our 2020 rates into 2021. Naturally, it is always in your favor to book in advance, as it provides you a broader choice of available experiences, be it accommodation, restaurants or any unique activities with a limited capacity. Furthermore, booking in advance gives us the opportunity to realize your perfect program.
While the world has been hibernating, the Grosvenor Tours team has used the opportunity to sharpen our destination knowledge on Southern and East Africa. We have enjoyed the time to review our customers experience, to ensure we surpass the expectations of our valued guests. So, it is with confidence that I can proudly say your engagement with any of our skilled team of travel planners will give you access to the latest insights and guidance to perfect experience.
Jr Eliot said, “If you visit to two continents in a lifetime, then make sure to visit African twice”. I cannot think of truer words. For my 25 years in travel, there are too many great memories to recall, be it the open expanse of the Masai Mara & Serengeti, experiencing the annual migration, or the tranquility of floating over the open plain in a hot air balloon; the close encounters with the Mountain Gorillas in Rwanda, or the natural diversity of South Africa with is exceptional food and wine culture in Cape Town and its surrounds. The Victoria Falls with its “Smoke that Thunders from May to October, or the natural theatre of the Okavango Delta. The dunes Of Namibia with starlit skies, or the close encounters with the Big Five in the game reserves in South Africa.
Yes, I can keep going, but hate to lose you in conversation. So, if you are looking for a destination that allows for natural social distancing, with limited to no crowds where over tourism is not possible due to the limited capacity of our many beautiful safari lodges, then please know that Southern and East Africa are #TravelReady and we look forward welcoming you “home” to the cradle of humankind.
CEO Grosvenor Tours and Explorer Safari
Read more about our
- Covid-19 Related Travel Response
- As well as our updated Terms & Conditions.