OUR PROMISE TO YOU

DURING THIS TIME OF UNCERTAINTY, WE AT EXPLORER SAFARIS WISH TO REASSURE YOU THAT THE HEALTH AND SAFETY OF OUR GUESTS AND EMPLOYEES IS OUR MAIN CONCERN.

 As the COVID-19 pandemic evolves, we will continue to monitor the situation and update our guests accordingly. Please know that we are available to address any concerns you may have about your existing or future travel plans.  

For the most up-to-date information about the COVID-19 virus, go to:  

Kwandwe Kids Safari

OUR UPDATED TERMS & CONDITIONS

All new bookings made and confirmed after the 28th February 2020 for travel in 2020 and 2021 are subject to the below new booking terms.

100% Money-Back Guarantee

Secure your booking with a 30% deposit which is fully refundable should you cancel due to COVID-19* related travel restrictions.

Flexible cancellations

All new bookings may be cancelled and refunded latest 60 days prior to arrival should COVID-19* related travel restrictions be imposed. 

Free deferred travel

We will allow deferment no extra cost (subject to increases in seasonal rate differences) should COVID-19* related travel restrictions be imposed. 

FAQs 

What is Explorer Safaris doing for their clients? 

Each valued guest has a different program, so we are ensuring that each booking is given the empathy and support required to limit the impact on customer convenience for guests current travelling.  

Can I postpone my trip to a later date? 

For guests arriving from April to July, we encourage you to consider postponing your journey to a later date within the next 12 months. After all, we don’t want you to miss out on your dream safari!  

While we are doing everything in our power to give you as much flexibility as possible, supplier T&Cs may apply. Pease contact your Travel Planner to assist. 

Can I amend or cancel my flight? 

Most airlines are treating the fees on cancelled flights on a case by case basis. Airlines are encouraging guests to re-book rather than cancel. Subject to the airline booked we are finding most are extending refunds, but some airlines are only willing to extend postponement. Please feel free to contact your Travel Planner for assistance. 

What about travel insurance? 

Your insurer will need to clarify this. Explorer strongly recommends that additional insurance be taken. 

Should you have any further questions, please don’t hesitate to contact us. 

US Toll Free: +1 (833) 597 6526 
SA +27 21 879 1888

email: [email protected]

*COVID-19 related travel restrictions refer to travel restrictions imposed for any duration of the travel dates in the country of origin, transit or destination. 

Please be advised that any third-party bookings (For example flights) are subject to their own separate terms. 

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